CREATED BY chris • LAST EDITED BY chris 5931 days AGO
Jim McGee: "The [...] values of improving knowledge work visibility may be the heart of realizing the promise of knowledge management for the organization. [...]
Knowledge work as craft work
- The first will be increasing the value of knowledge work as a learning environment for other knowledge workers. As craft work, knowledge work fits more into apprenticeship learning models than in conventional training approaches. Making the work process and its intermediate products more visible will make the apprenticeship process more effective.
- The second aspect of visibility is better leverage of communities of expertise and practice. More and more of the difficult problems organizations face require groups of experts to coordinate their expertise and invent multi-disiciplinary solutions. These problems don't identify themselves in advance. They show up. They generally get addressed by whatever team can be identified and assembled quickly. The more visible you can make those experts and their expertise by making their thinking visible, the more likely you will be able to field a team that will work."
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