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Nat Friedman: '[...] [W]e asked a lady to send mail to a friend. Against all odds, she started Evolution [...]. The correct next step would have been for her to click on the "New" button that's in the upper-left-hand corner of the window. This button didn't even register for her, however. Instead, because she wanted to "send" a mail, she clicked repeatedly on the "Send" part of the "Send / Receive" button just to the right. For about a minute.' — Shockingly insightful. Would el-cheapo usability testing by Jabber and screencasts work? Probably way too nerdy ... |
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